Weber Sucks Customer Reviews and Feedback

From Everything.Sucks

Weber-Stephen Products LLC is a privately held American manufacturer of charcoal, gas and electric outdoor grills with related accessories. In 2004, Weber-Stephen acquired some assets of competitor Ducane at a bankruptcy sale. It also owns restaurants and publishes cookbooks. The company was family owned until it sold a majority stake to BDT Capital Partners in 2010.

A dissapointed customer said this in a review: "I bought a grill on weber and it didn't work, they didn't respect my warranty and didn't give me an answer. I don't recommend buying here."

Reviews

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Will says

"Blatant breach of GDPR!!! ***WARNING*** TRUE STORY..... NOT ONLY DID MY PRODUCT NOT TURN UP AS REQUESTED, WHEN I QUERIED THIS WITH THE "CUSTOMER SERVICE" TEAM I GOT SOMEONE ELSES ORDER CONFIRMATION. ***BEST BIT*** IT HAD ALL THERE DETAILS! FULL NAME... ADDRESS... THE LOT! I SIMPLY ASKED FOR THEM TO CONFIRM THAT MY DATA HADN'T BEEN SHARED AS INAPPROPRIATELY AS THIS OTHER CUSTOMER. NOTHING!!!!!!! YOU SHOULD BE ASHAMED OF YOURSELVES. I HAVE ALREADY REPORTED THIS BREACH BUT WANT AN UPDATE FROM YOURSELVES. TOO MUCH TO ASK?! NOT SERIOUS ENOUGH? LETS SEE. YOU HAVE MY DETAILS."

Cindy Scarpace says

"Wished I read these reviews first. Always heard Weber is a good grill. NOT! The website is very impressive. I purchased two Weber grills. One for my son's wedding gift costing $700.00 and Spirit II E-210 ($350.00) for myself. BOTH have a defect. My son's Spirit E-330 separated under the bowl and peeled on the outside. I had to return the first Spirit II because the started didn't work. Now, the second one doesn't work. Both not even a year old. I emailed Weber about my complaint and photos over a month ago, then several return sends of my email. They emailed a confirmation number but NEVER responded. I really don't like to complain, I don't even like reading others. But I spent a lot of money with this company. My cheap Charbroil worked great for many years. Today, I called after a 25 min wait, the lady was not very helpful. She insisted I register my grills on their website. And you and I know, nothing will happen. I'm at a dead end. I hope you select another brand. PS I work at a big box store that sells Weber grills. I should have known when I saw several Weber grills in the back room customers have returned. A customer was in the return line with a Spirit II. He had a Father's Day party, the grill was a gift, the starter did not work either. He was so mad, it ruined the lighting of Dad's surprise. I do let the customers know not to purchase any Weber grill. Get your cheap product back to quality!"

XiaoXin says

"Have been waiting for 2 months to make the payment. All we needed was some spare parts to kick off the summer bbq season. quote received but in order to pay you will need to wait for someone to call you. And if you miss the call, tough. You will either queue up on the phone or register a new ticket online. Either way you will eventually be told to wait for someone to call and collect the payment... It's just plainly weird and illogical. Our summer isn't ruined by COVID 19, but it's increasingly likely to be ruined by this backward-thinking retailer. Avoid at all cost!"

CSnook says

"Quite frankly the worst retailer I've had the misfortune to deal with. Placed order and had payment taken the next day. Their terms say payment will be taken once shipped. Great so far. However, one week later, no communication and no BBQ. I have been chasing for an additional three weeks with correspondence normally being ignored. The odd message back simply says 'we're busy'. I'm still out of pocket, still receiving no communication, and still yet to receive my goods. Worst of all, I cannot even cancel my order and get a refund. DO NOT BUY."

Anne Hastings says

"It has been over 20 working days since I ordered the BBQ and accessories directly from the Weber website. I still await responses to my emails, they don’t answer the customer service number that you can call, it just rings out after 25 minutes of holding. Initially I was told that it would take 3-5 working days for delivery, then 8-10 days because of covid -19, which I understand. It’s now been 20+ days and no response to recent email for an update, impossible to even speak to anyone on the phone as no one answers and they have taken the money from my account and sent me an invoice. I wish I had used John Lewis but at the time they were sold out. So upset."

Ann Cusa says

"I must start off saying I was a Weber grill customer for 25 years. We recently purchased a New grill and used it about 15 times in the past 18 months. It’s caught on fire and almost set our home on fire on Memorial Day. I was in shock and proceeded to go to Home Depot and purchase a new one when the customer service agent told me I should really report it to Weber. This is where the nightmare started. I called Weber and after sending them pictures and going through six different customer service people over the course of two weeks with no one returning phone calls and just putting you off they decided to find a loophole in their warranty policy and state it was a grease fire. This is how they get out of the warranty! I took the pictures to a fire inspector who stated there is no way of determining what caused the fire- yet Weber customer Service sucks! As does their product! Buyer beware. No one returns the call even up to the corporate office! Weber catches on fire! Weber I s junk and there warranty means nothing as they do not stand behind their product! Buyer beware!"

Richard jowsey says

"Just completed a customer support request with Weber about a workbench to a BBQ. They say they are not grease or oil proof and therefore stain. Apparently, the workbench should be renamed as a support bench as you should place a chopping board on top and close the BBQ down before you inspect your food in case it spits. That's not a BBQ its a joke. Customer lost. Don't buy a Weber"

nicola says

"Very disappointed, today I was supposed be part a cooking lesson the best practices about my new weber gas BBQ. The represent of weber didn't turn up for the lesson and the event didn't start . I had to organaze me with a nanny to look after my 3 daughters for nothing. I was expecting more professionally from this company."

Lee says

"genesis II S310 - Don’t buy! So I’ve had my Genesis II S310 for about a week now and used it twice. So far very disappointed, so I’ve had different bar bs now over 20years, a little bit of a foodie, grow veg etc, doesn’t mean I know it all but I’m no newbie. This isn’t a bar b, at best it’s a pretty oven. You cannot get the grills any where near hot enough, the oven yes but not the grills. Before we judge, yes I’ve read the trouble shooting guide, carried out a leak test, reset the lpg valve and examined the burn flames. Just today, having preheated for twenty minutes, roasted a chicken for 1.5hrs tried to char up some home made bread, pathetic effort, turned out I accidentally left some on the grill, it didn’t burn despite full whack for 30 minutes! I wouldn’t waste your money, and why make the most expensive chicken roster out of materials that make it impossible to clean. This is my first experience of the Weber brand and it’s very poor. Whilst some of the grill is good quality, other bits full woefully short of what I would expect of a bar b in this price bracket."

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